I Am So Mad At Verizon Cellular

UPDATED December 17: Called Verizon customer service (*611) and filed complaint about local store. At the same time, ordered new phones and no, I did not pay the $20 “early upgrade fee” the local store tried to charge me! Very nice person at customer service named Kaylee. Good job Verizon hiring that gal. šŸ™‚

 

I am SO mad at Verizon cellular right now. I need to tell SOMEONE, so you guys get to hear the story.

A couple of week ago, I got an ad from Verizon…

You’re Eligible for a New Phone at The Discounted Rate!

I had gotten a new Blackberry Storm almost 20 months ago. I haven’t been thrilled with this phone from day one, so when this ad came and said I could upgrade, I was thrilled.

Last week, my husband and I went into the local Verizon store to look at the Droid X, which is what I wanted. The price was $299.99 with a $100 rebate card and a free second phone of equal or lesser value. My husband (a major fisherman) needs a waterproof phone. I can never reach him when he fishes because he keeps his phone tucked away to keep it dry. Motorola has a waterproof phone that is ideal and less than the Droid. So the salesmanĀ (Arthur) tells us that sure, we can buy the Droid X and get this waterproof phone as our second phone. Great! Since my parents are buying this phone for my Christmas present, I needed to bring Mom back with me so she can pay for it.Ā 

Today Mom and I went back to Verizon and found Arthur. (I made a point of finding him because they are on commission and IĀ figured he should get the sale.) Told him what I wanted (Droid X and Motorola Barrage). He goes to the back, gets the phones, and activates them. Then he tells me I have $150 in rebates. I was confused. The Droid X has only a $100 rebate. He says the phone I’m getting for my fisherman husband has a $50 rebate. But, I explain, it’s a free phone. He has to charge me $50 and then I get a rebate for $50. Nuts, but okay.

I asked to look over the receipt. There is an extra $20 charge. What’s this? It’s an “early upgrade fee.” But nowhere does that ad say I have to pay for an early upgrade. It says I’m eligible for upgrade. I refuse to pay and tell salesman I want to talk to the manager. Arthur (salesman) goes away and comes back alone and says I have to say. I tell him I want to talk to manager. He doesn’t want me to talk to the manager. I march around the corner and find “Jay”, the manager. I tell him I want a $20 credit on my account for that charge. He just says no. He says that Arthur told me I had to pay for early upgrade. I tell Jay that I was never told that…today or last week. Arthur has lied to the manager (and lies to my face) about that little fact. It seems if I wasn’t told about the charge, then I can’t be charged. I wasn’t told , but the Jay the manager doesn’t really care. He says I have to pay. Ā I tell him…Look buddy. I have over $500 worth of phones and extras sitting on the counter. I want a $20 credit or I’m walking. He says no.

I walked.

IDIOT manager Jay. ! He lost a $500 sale over a $20 credit.

Lying salesman lost commission. I refuse to give him any money (i.e. commission) when he lies..to me and to the manager.

I refuse to do business with the local office. When I buy phones in the future, I will only use the online site.

I just went to the online site and Arthur-the-liar has my account screwed up. It says I have a new phone (it reset the annual upgrade calendar.) ARGH!!!

So I see some phone conversations upcoming.

If I find out who the regional manager is, I will report these two clowns.

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About Cynthia D'Alba

After living away from Arkansas since I left for college at the University of Arkansas, Fayetteville, I have finally made it back to Hot Springs.

Posted on December 16, 2010, in Uncategorized and tagged , , . Bookmark the permalink. 3 Comments.

  1. I’ve seen this attitude in numerous businesses recently. They don’t give a damn about one customer because they have twenty more lined up to take the one’s place. It sucks. I don’t know what the answer is, but I think taking names and proving your point via documentation is the only way to go.

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  2. Bravo, Cyndi. It’s sad when salespeople do this. Even sadder that management has no clue what damage their decisions make. I hope you tagged this post with the keyword Verizon. Maybe one of their higher ups will see it and find you.

    It just goes to show–Mercury in Retrograde. Beware.

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  3. Mercury in Retrograde, huh? Oh I believe it!

    Like

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